Aurawatt Smart Energy Management System (iEMS)
Aurawatt Smart Energy Management System, also known as Intelligent Energy Management System (hereinafter referred to as iEMS), is a management system in the Aurawatt Smart energy solutions. After the deployment of iEMS, AVAV Business Consulting Pvt.Ltd (hereinafter referred to as "AVAV") will provide users with information management services through its website www.Aurawatt.com, such as the collection, management and presentation of photovoltaic equipment, power stations and company data.
Use iEMS to manage and monitor the connected photovoltaic equipment: users will get the account and password after registration, and all passwords need to be handled confidential to avoid disclosing this password to an unauthorized third party. If you want to cancel your account, please contact your iEMS administrator or call the service hotline. After the user logs in, it can create the sub-account (including the subordinate installer account, the owner account, etc.), configure the initial password of the account, and set whether the sub-account changes the password when it first login. For the creation and cancellation of sub-accounts, please contact the corresponding superior user to obtain the explicit consent of the owner of the corresponding photovoltaic equipment before accessing the photovoltaic equipment, and use it within the scope of consent. If the user does not obtain the explicit consent of the owner of the photovoltaic equipment, or use it beyond the scope, resulting in any loss, the user agrees and promises to compensate for all the losses of the device.
In order to ensure the safe and smooth operation of your equipment and the proper use of Aurawatt services, you will give the equipment high authority to perform the following operations, including:
Equipment troubleshooting: log export, equipment upgrade, parameter modification, alarm clearance, search, add and replace equipment (including not limited to inverter, energy storage battery, communication module, optimizer, etc.), and modification of equipment name;
Failure processing of the power station: data repair and replenishment of the power station, build a new power station, modify the name of the power station, modify the basic data of the power station (such as time zone, electricity price, etc.), modify and test the physical layout diagram of the power station, upload license and IV scanning diagnosis, create alarm rules and data subscription rules; 3) Cloud account processing: in the scenario where the user loses or forgets the password, the need to complete the account password reset operation; in the scenario where the disabled user account, the need to complete the account activation operation; in the scenario where the user actively requests a new account or role, the need for the new account or role operation; in the scenario where the user requests to open the API account or locate related issues, the need to complete the API account opening, login, data call debugging and API account to increase the associated power station operation.
The iEMS is developed by AVAV Business Consulting Pvt.Ltd for use and is protected by copyright law and has the rights to use and distribution. The user can only use and utilize the information and results of the Service within the framework of these Terms of Use, and the user can only use this information for internal purposes. In addition to the above, the information and results obtained from the Service can be used only with the explicit written permission of Force High.
Within the limits of this iEMS, such as iEMS provides enough data space for this user, users can publish their own content. Users have no right to publicly publish the submitted content, nor shall they store it permanently on iEMS. AVAV shall not assume any responsibility for the content, accuracy or format of the information published. In addition, users need to promise to protect and not infringe on the rights of third parties, especially trademark rights, copyright and individual rights. No release of any content that glorifies violence, pornography or discriminates, or other illegal or in violation of public codes of conduct.
Information posted on this Web site may contain highlighted links or references to third-party Web sites accordingly. Providers of these content are solely responsible for them. AVAV only provides access to this content. AVAV has no influence on the current display, content or copyright of the linked / referenced site. For this purpose, AVAV hereby specifies that it has nothing to do with all the content of the linked / referenced sites. Persons who provide illegal, inaccurate or incomplete content shall be liable for any damage caused thereby (especially by the use and omission of third party information), not only by those who have placed links to reference such information on their websites.
The technical data used in the AVAV inverter will be continuously checked in production and adjusted as required. However, there may still be differences and errors. We do not assume any responsibility for the integrity and / or correctness of the data (values do not represent protected characteristics). AVAV assumes no responsibility for the accuracy, correctness, completeness or quality of the information provided, documents, indicated results and benefits. AVAV is not liable for any errors or omissions in the reference or linked designation information. If it is not liable for intentional or gross negligence, exclude liability claim for the use or failure of the information provided or for material or nonmaterial damage due to the use of incorrect or incomplete information. In particular, AVAV will not be liable for defects and resulting damage, incorrect profit or self-consumption calculation, loss of profit, loss of the right to use, damage to the used hardware, loss of data, interruption of operations or other damage. Liability for data loss is limited to the general cost of data recovery for periodic backups in response to risk, unless the force high party is intentional or significantly negligent. The user is solely responsible for checking the resulting content obtained from the use of the iEMS and whether it is sustainable for their specific use. AVAV explicitly states that profit and self-consumption information posted on iEMS can only be used by users, especially not as a basis for account settlement, or evidence of claims related to energy savings to network operators. Users have no claim rights to the availability of iEMS or 100% data availability. Unless otherwise agreed upon in this clause, all information, content, materials and services provided to you through iEMS are provided by AVAV "as is". LEG does not make any representations or guarantees, express or implied, on the information, content, materials, products (including software) or services contained or provided otherwise through iEMS, unless otherwise provided in writing. You expressly agree to use the iEMS at your own risk. To the extent permitted by applicable law, AVAV shall not assume any warranty, express or implied, including, but not limited to, an implied warranty as to merchantability and specific use.
For system-level maintenance, AVAV is obliged to inform in advance, such as server upgrade and network switching. The operation and maintenance of customer equipment needs to be authorized by customers, and the authorization methods include but not limited to: customer confirmation records of operation, email communication with customers, etc.
Individual changes or modifications to these terms must be made in writing (and changes can not be made directly in the mail). The same format modification should also be made in writing. However, AVAV may release new versions of these terms from time to time. After the new version takes effect, if you have no objection to this version within 3 months after providing the new version, you will be deemed to agree to the new version to replace the previous version, and if you has informed you of the right to provide the new version within 2 months, you have the right to object. The notice shall contain an express guideline meaning that the user's no objection to the new version shall be deemed to be legally binding. If the user opposes the new version, the user use agreement will automatically terminate and effect immediately, and the user must immediately avoid further use of this community service.
In addition to the adjustment of the International Sale of Goods Rules (Convention), the rights and obligations of the users and the Service provider under this Agreement shall be specifically adjusted by the substantive law of China. However, no clause can prejudice your protected legal rights as a resident of a place.
s part of the service, to protect the privacy information you provide to us, we comply with the System Privacy Policy Statement.
If these partial or separate provisions of these Terms of Use no longer comply or fully with applicable law, have no effect on the remainder of the Terms of Use in content or validity. The invalid clause shall be substituted by a provision determined by interpretation and shall have legal force and effect and, as far as possible, for the financial and practical purposes of the original provision.
AVAV Business Consulting Pvt.Ltd.and its global affiliates (hereinafter referred to as "AVAV") know the importance of privacy to you and will respect your privacy. Please read and understand this Privacy Policy (hereinafter "this Policy") before submitting your personal data to the Service. This policy applies to the website, products and services displaying this Privacy Policy or linked to this Privacy Policy.
In order to better protect your personal information rights and interests in the use of the service, we have updated the Privacy Policy. The main contents of this update include:
Aurawatt Smart Energy Management System, also known as Intelligent Energy Management System (hereinafter referred to as iEMS), is a management system in the Aurawatt Smart energy solutions. The iEMS allows photovoltaic equipment installers (hereinafter "installers") and photovoltaic equipment owners (hereinafter "owners") to manage the Ricco Smart Energy equipment. IEMS provides photovoltaic equipment access, monitoring, management and other services, collectively referred to as "services". This Privacy Policy describes how you collect, use, and share your information when using the Services. Force G may play different roles for different business scenarios:
This policy describes how the Service processes your personal data, but this policy may not address all possible data processing situations. Information on collecting product or service specific data may be published by supplementary policies or in notices provided at the time of data collection.
This policy is designed to help you understand the following:
Personal data is information that identifies individuals when used alone or in combination with other information. Such data will be submitted to the Service when you use the Service and interact with the Service. If you are the installer, the Service will be obtained when you register and use the website of the Service for you and when you use the website of the Service.
Following differences in personal data collected by the Service for different business scenarios:
The Service collects the information you provide to the Service and the messages you send to the Service, such as the query information you enter or the questions or information you provide to obtain customer service support. You may need to provide your personal data when using the service. In some cases, you may choose not to provide personal data to the Service, but if you choose not to, the Service may not be able to provide you with the product or service or respond to or resolve problems you encounter.
The installer will share the information it collects with it as the platform provider, so that AVAV will be able to provide support and services to it and other users in accordance with the installer's instructions. For example, equipment monitoring (viewing the real-time status of the equipment, historical statistical data, etc., do not involve the user's personal sensitive information), equipment management, company management, power station management, etc.
The installer will share the information it collects with it as the platform provider, so that AVAV will be able to provide support and services to it and other users in accordance with the installer's instructions. For example, equipment monitoring (viewing the real-time status of the equipment, historical statistical data, etc., do not involve the user's personal sensitive information), equipment management, company management, power station management, etc.
The Service may use the above personal data for the following purposes:
As a data controller, the purpose of data processing is limited to: installer registration, password forgetting, energy storage security analysis and early warning processing, and photography and archiving of energy storage devices.
(A) When you use the installer registration function, you need to enter the company name, mobile phone number, user name and password to created your company and provide you with company management capabilities.
(B) When you use the forget password function, you need to provide the registered mobile phone number or email address to verify your identity.
(C) when providing energy storage safety analysis and early warning processing function, this service will collect your storage subsystem data (such as equipment electronic labels, equipment status), battery cluster data (such as cluster current, cluster voltage, highest cell temperature, minimum cell temperature), battery module level data (such as battery module voltage, battery module current), cell level data (such as cell voltage, cell current), battery module basic information (such as battery type, rated capacity, cell manufacturer), in order to Aurawatt identify the safety of energy storage equipment. Information about the identified safety issues will be transmitted to your energy storage device to trigger the safety protection mechanism of the energy storage device itself.
(D) When you use the photo and filing function, you need to input the photos of the energy storage device to check whether the energy storage device is being installed correctly. You can decide whether to record the photos of the power station, which are used to help assess the safety of the energy storage device. The photos you enter should not contain personal information, nor should they infringe upon the legitimate rights and interests of others.
In other scenarios, the installer, as the data controller, may be involved depending on the services / functions provided by the installer (subject to the privacy statement provided by the installer):
(A) When you use the power station management function and northbound management function, you need to input the contact person, contact information (email, mobile phone number), picture of the power station, power station address, location and longitude and latitude information, so as to maintain the northbound query of the power station and third-party users.
(B) When you use the power station sharing function, you need to input the contact information (email, mobile phone number), so that the power station receiver can view the power station picture, power station address, latitude and longitude, equipment SIM card number, and operation information of the power station / equipment. When you use the cross-cluster plant sharing feature, you create the recipient's account in the cluster where the sharing plant is located.
(C) When you use the device management function, you need to collect the SIM card number of your device to support the 4G communication of the device.
(D) when you have the "mobile operations" permission, the service will think you are mobile operations personnel, after you are in the online state and with your consent, the service will be when you open the mobile operations page collect your terminal GPS location information, so that the administrator in the operational map can observe your location, to the nearest inspection and missing operational tasks, and check your inspection situation audit.
(E) When you use the alarm management function, you need to input your mobile phone number and email address to send the alarm information to you.
(F) When you use the poverty alleviation management function, you need to input the personal information of the poverty alleviation target, including the user name, detailed mailing address and mobile phone number of the poverty alleviation target, so that you can timely understand the completion of poverty alleviation.
(G) When you use the user management function, you need to input the user's personal information, including the user name, full user name, password, profile picture, mobile phone number and email, so that you can manage the user.
(H) When you use the company management function, you need to input the company name, company contact information, company email, company address, company latitude and longitude, user name, password, mobile phone number and email, so as to manage users according to the company classification.
(I) In order to improve the functional experience of users when using the product APP, we will provide export functions for the contribution of power stations to the society, and share them to other third-party applications manually selected by users. The application will not actively upload or save the above report files to any third-party platform.
(J) When you log in, the service will record your UUID, account login log and operation log. UUID is used to maintain persistent user login. The log contains the user name and IP address that initiate the access for audit and problem checking.
(K) When you use the alarm setting function, you need to enter the email address to send an alarm message to you.
(L) When you use the function of equipment debugging and station building wizard, the Service will collect your terminal GPS location information to locate the current terminal area to recommend the equipment upgrade package and power grid standard code conforming to the area, and set the longitude and latitude information of the inverter so as to present the position of the inverter on the management system.
(M) Send you important notifications, such as alarm messages, subscription reports, receiving test messages, regular maintenance, or application updates and installations.
(N) Conduct internal audit, data analysis, and research to improve our products and services.
(O) Analyze business operational efficiency and measure market share.
(P) Check for errors if you choose to send error details to the Service.
(Q) Synchronize, share and store data you upload or download and data needed to perform upload and download.
(R) Protect the security of the Service and customers or users, and implement and improve the damage prevention and anti-fraud plan of the Service.
(S) to comply with and enforce applicable legal requirements, relevant industry standards or our policies.
(T) Other use of your personal data is required to provide services to you.
The Service may also collect and use non-identified data. Non-identifiable data is data that cannot be used to identify individuals. For example, the Service collects aggregated statistics, such as website visits. The service collects this data to understand how users use their websites, products and services. Thus, this service can improve their service and better meet customer needs. The Service may voluntarily collect, use, process, transfer, or disclose non-identified data for other purposes. The Service tries to isolate your personal and non-identifying data and use them separately. If personal data is mixed with non-identifying data, it will still be regarded as personal data processing.
When the Service processes your personal data under applicable laws and handles it on an appropriate legal basis:
To ensure the site works, the service sometimes stores small data files called Cookie on a computer or mobile device. Cookie Is a plain text file of a web server stored on a computer or mobile device. The content of the Cookie can only be retrieved or read by the server where it was created. Each Cookie is unique to your web browser or mobile app. Cookie Usually contains identifiers, site name, and some numbers and characters. With Cookie, sites can store data such as user preferences or shopping baskets.
The service enables Cookie for the same purpose as most websites or Internet service providers enable Cookie, which is to improve the user experience. With the Cookie, the site can remember the user's single visit (using session Cookie) or multiple visits (using permanent Cookie). With Cookie, websites can save settings such as the language of a computer or mobile device, font size, and other browsing preferences. This means that the user does not need to reconfigure the user preferences at each visit. If a site doesn't use Cookie, the site is considered a new visitor every time a user opens it. For example, if you log in to a site and go to another page, the site will not identify you and you are logged out again. This Service will not use Cookie for any purpose other than the purpose stated in this Policy. You can manage or delete Cookie based on your preferences. For more details, see the AboutCookies.org. You can clear all Cookie saved on your computer, and most web browsers block Cookie. But if you do, you need to change your user settings every time you visit the website. To learn more on how to change your browser settings, visit the following link:
Microsoft Edge Mozilla Firefox Google Chrome
In addition to Cookie, the service also uses other similar technologies such as website beacons and pixel tags on the website. For example, the email sent to you may contain a click URL linked to the content of the service site. If you click on this link, the Service will track this click to help the service understand your product and service preferences and improve customer service. Website beacons are usually a transparent image embedded in a website or email. With the help of the pixel label in the email message, the service can know whether the email message is opened. If you do not want your activities to be tracked in this way, you can always unsubscribe from the service's mailing list.
Your use of this service website means that you agree to use Cookie, website beacon and pixel labels as described above.
If you use Aurawatt App, the following is involved.
Camera album permission: when you use the "station building" function, you can choose to open the permission, so that you can scan the QR code of the equipment to add new equipment to the power station. When you use the "Device Start" function, you can choose to open this permission so that you scan the QR code of the device for device login. When you use the "photo and file" function, you can choose to open this permission, so that you can input the energy storage equipment photos and power station photos. When you use the Optimizer Layout function, you can choose to open the permission so that you enter the physical layout details. When you use the Personal Information function, you can choose to enable the permission so that you can upload the user's avatar. When you use the Default Order feature, you can choose to open the permission so that you upload attachments when you a new or closed defect orders. When you use the "Feedback" function, you can choose to open the permission, so that you can upload attachments when giving feedback. If you do not need such a service, you can close this permission at any time, which will not affect the use of other services.
Location permission: When you use the Device Start function, you can choose to obtain WLAN network information and show you a nearby WIFI list so that you can choose the correct WIFI. When you use the Quick Settings function, you can choose to open the permission to get the region name, and the system will automatically match the appropriate grid standard code for you according to the region information. When you use the "Power Station Map" function, you can choose to open the permission to show the power station location on the map. If you do not need such a service, you can close the permission at any time, which will not affect the use of other services.
Telephone (Device Information) permission (Android) / Push Authority (iOS): When you use the Message Push function, you can choose to enable it to obtain the device identifier for push messages; When you use the App Upgrade function, you can choose to enable it to use the device identifier for batch upgrade. If you do not need such a service, you can close the permission at any time, which will not affect the use of other services
Storage permission: When you use the Device self-test function, you can choose to open the permission to write or read the device self-test results. When you use the Feedback, Certificate Management, or Log Export functions, you can choose to enable the permission to write or read attachments, logs, certificates, etc. If you do not need such a service, you can close the permission at any time, which will not affect the use of other services.
Installed App List Rights (Android): For map navigation and App Store upgrade, you need to select it on.
Bluetooth permission: When you use Bluetooth to connect to the device function, you can choose to log in to the device via Bluetooth. If you do not need such a service, you can close the permission at any time, which will not affect the use of other services.
You can always access the system Settings to manage the application / service rights.
The installer may also disclose your personal data to the relevant law enforcement agency or other government authorities under applicable law requirements or in response to other legal procedures. In some jurisdictions, if the installer is involved in restructuring, consolidation or bankruptcy and liquidation litigation, then your personal data may also be disclosed to the trading party. The installer will also disclose your data where reasonable needs exist, such as disclosure for the execution of the Contract and as the Service considers necessary to prevent physical damage or property damage or to investigate possible or actual illegal acts and the disclosure is appropriate.
The installer will share the information it collects with it as the platform provider, so that AVAV will be able to provide support and services to it and other users in accordance with the installer's instructions. For example, equipment monitoring, equipment management, company management, power station management, etc. For detailed service and data use, please refer to:
1. How the Service collects and uses your personal data.
You should ensure that all personal data submitted are accurate. The Service will do its best to maintain the accuracy and completeness of its personal data and update them timely.
You may (1) log on to the website or App to view and modify your personal data in your personal information. (2) contact the installer to refuse or restrict the use of your personal data; and ask the installer to delete your personal data.
You will also have the right to revoke your consent at any time when the Service processes your personal data based on your consent, as required by applicable law. You can withdraw your consent through system Settings on most mobile platforms (iOS, Android, etc.), and you can also withdraw your consent by turning off the App's mobile operation and maintenance function, so that the Service will stop collecting your GPS information. However, the revocation of consent will not affect the legality and validity of the Services 'processing of your personal data based on your consent, nor will the Services' processing of your personal data based on any other appropriate legitimacy basis.
If you want to revoke your consent to the use of personal information, you can go to the "System"> "System Settings"> "Cancel Terms of Use", and revoke the terms of Use after the authentication, and you need to get your authorization again when logging in the site. On the App, you can go to "My"> "About>" Terms of Use ", click the upper right corner, click" Cancel immediately " after the authentication, and renew your authorization on the App.
If you want to cancel your account, you can go to "System"> "System Setting"> "Cancel account", and cancel the account, and on the App, you can go to "My"> "Settings"> "Account cancel", and cancel the account cancellation terms and authentication. Logoff your account is an irreversible operation.
If you believe that the Service's handling of your personal information complies with applicable data protection laws, you may contact a statutory data protection agency.
Your personal data will be saved on the server in the area where your account is registered. For your personal data submitted, the service will safely delete the user's personal data within 3 months after you apply for cancellation. For the GPS data collected when you use the mobile operation function, the service will automatically delete after 30 minutes of collection.
This service values the security of personal data. The Service uses appropriate physical, administrative, and technical safeguards to protect your personal data from unauthorized access, disclosure, use, modification, damage, or loss. For example, the Service uses encryption to ensure data confidentiality, the Service uses protection mechanisms to prevent malicious data attacks, and the service deploys access control mechanisms to ensure that only authorized personnel have access to personal data. The service will try to protect your personal data, but note that no security measures will be impeccable.
Please take good use of your user name, password and other identity elements. When you use the Service, the Service identifies you through your user name, password, and other identity elements. Once you leak the above information, you may suffer losses and may be detrimental to you. If you find that the user name, password, and / or other identity elements may or have been leaked, please contact the installer immediately, so that the installer can take timely measures to avoid or reduce the relevant losses.
This product, website and services are mainly aimed at adults. Children must not create their own user account without the consent of their parents or guardians. In case personal data is collected with parental consent, the Service will only use or disclose the data if permitted by law, the express consent of the parent or guardian or necessary to protect the child. If the Service finds that it has collected personal data on children without prior verifiable parental consent, it will try to remove the relevant data as soon as possible.
In order to provide you with some functions / services, such as plant geoview function, plant weather, we need to provide your personal information to third parties. In order to protect your data security and privacy, we have signed a data security protection agreement with our partners, clarifying the responsibilities, obligations and requirements of our partners to protect your data.
We will introduce before partners strict privacy security due diligence, and require partners to take strict measures to protect your personal information, in meet the new service requirements and business function change, we may adjust our partners, and in time to you in this policy. Please note that the shared information partner should read the partner's privacy policy carefully. The current application (or service) involving shared information partners is listed below:
| Third party name | Processing purpose and method | The type of personal information is involved | Third-party official website links and privacy statement links |
|---|---|---|---|
| Amap | Used to display power station locations on a map | Location | Third-party official website link: https://lbs.amap.com/ Privacy Statement link: https://lbs.amap.com/pages/privacy/ |
| Google Maps | Used to display power station locations on a map | Location | Third-party official website link: https://developers.google.com/android/guides/overview Privacy Statement link: https://policies.google.com/privacy |
To provide you with some features / services such as mapping, AVAV analysis, etc., we integrate partners' software tool development kits ("SDK") or other similar applications.
We will conduct strict security tests for the SDK or other similar applications, and require our partners to take strict measures to protect your personal data. When meeting new service requirements or business function changes, we may adjust the third party SDK and timely explain to you the latest access of the third party SDK in this description. Please note that the third party SDK may have some changes in data type due to version upgrade, policy adjustment, etc., please refer to the official description. The third party SDK connected to this application are as follows:
| Third-party SDK name | Company name | Purpose of collecting personal information | Collection of personal data types | Third Party SDK Privacy Statement or Development Guide |
|---|---|---|---|---|
| Amap SDK (Android version) | Autonavi Software Co., Ltd | Show the location of the power station on the map page | Location | https://lbs.amap.com/pages/privacy/ |
| google-play-services SDK (Android version) | Google Inc | Show the location of the power station on the map page | Location | https://policies.google.com/privacy |
To ensure a smooth browsing experience, you may receive content or network links from a third party external to the Service and its partners (hereinafter the "third Party"). For example, the installer may provide the owner with its website information and a jump link; you can also find the web information of relevant partners in the "About" interface of the system. The Service has no control over such third parties. You can choose whether to access the links, content, products, and services provided by third parties.
The map service in the product is provided by Amap and AVAV Map (Android). The third-party map service will collect the GPS location information of your terminal, and you can choose whether to use the third-party map service.
The Service cannot control the privacy and data protection policies of third parties, which are not subject by this policy. Before submitting personal information to third parties, see the privacy policies for these third parties.
AVAV is a multinational company, which means that in AVAV as a data controller, collect and process personal data in account registration, password retrieval, in the country where you use the product or service, in AVAV or its affiliates, subsidiaries or service providers, business partners, or access from those countries / regions. Data protection laws may differ in these countries. In such cases, we will take steps to ensure that the data collected is processed in accordance with the requirements of this policy and applicable law. Including when data in the eu body of personal data is transferred to is not recognized by the European Union the same level of data protection countries or regions, AVAV will use various legal mechanisms, such as signing the European commission approved the standard terms of the contract or request your consent to cross-border transfer of personal data, or before cross-border data transfer data security measures such as anonymity.
For the data controlled by the installer and the transfer scenarios, please refer to the privacy statement provided by the installer.
The Service reserves the right to update or modify this policy from time to time. If the service's privacy policy changes, the Service will publish the latest version of the privacy policy here. After the update, the following, the Last Update Date, will be modified.
If you have any privacy complaints or questions to contact the AVAV Data Protection Officer, you can contact us through service@Aurawatt.com
Most recent update date: October, 2023